Hire a Customer Success Manager Who Keeps Customers Growing, Not Leaving
Find Customer Success Managers who understand your product as well as your customers. They drive adoption, spot risk early, and turn renewals into expansions.
Tech-savvy CS talent, fully managed by TESI
Why TESI
Why Hire a Customer Success Manager with TESI
Product fluency, commercial instinct, and proactive customer care—built into one accountable post-sale partner.
01
Overview of the Role
Your Customer Success Manager owns the customer journey after the sale. They lead onboarding, track product adoption, run business reviews, and act before accounts go quiet. Because TESI specializes in IT talent, our CSMs are comfortable with SaaS products, technical configurations, and working hand in hand with support engineers.
Onboard
Reach first value
Adopt
Build healthy usage
Renew
Protect revenue
Expand
Grow the account
02
Candidate Skillset
They know CRM and customer success platforms such as HubSpot, Salesforce, Gainsight, and ChurnZero. They read usage data, build health scores, and present to stakeholders with confidence. What sets them apart is technical fluency: they can explain integrations and features without waiting on engineering, and they think in lifetime value, not just satisfaction scores.
Proof before placement
How We Vet Customer Success Manager Candidates
We go beyond account management credentials. Every candidate works through real customer scenarios: an at-risk renewal, a stalled onboarding, and an expansion opportunity.
Every candidate completes role-specific skills assessments covering:
01
Customer Success
retention planning, account growth strategy, and success metrics
02
Product & Technical Aptitude
learning a SaaS product quickly and explaining it clearly
03
Communication
presentations, business reviews, and executive-level conversations
04
Critical Thinking
reading health data, identifying churn signals, and prioritizing accounts
Have specific assessment requirements?
We can add your own case studies, mock QBRs, or account planning exercises to our vetting process. Only candidates who prove real expertise reach your shortlist.
One connected feedback loop
Customer outcomes become company growth.
Connected teams, compounding value
Ways They'll Collaborate with and Make an Impact on Your Team
Your CSM becomes the voice of the customer inside your company. Sales gets smoother handoffs. Product gets usage insights and feature feedback. Support gets context before issues escalate. Marketing gets case study candidates. They connect customer outcomes to revenue so retention becomes a growth engine.
Sales
Smoother handoffs
Product
Usage insights
Support
Context before escalation
Marketing
Case study candidates
Measurable accountability
KPIs They'll Own
Clear measures connect customer outcomes to durable, compounding revenue—giving teams a shared view of progress 
and where to focus next.
Revenue
Gross and net revenue retention
Retention
Churn rate
Activation
Time to first value for new customers
Engagement
Product adoption and active usage
Experience
Customer satisfaction (CSAT or NPS)
Build lasting customer value
Retention is growth.
With TESI, you get Filipino Customer Success Managers who protect revenue 
and expand accounts.
How we support your hire
We're Their Legal Employer. You're Their Leader.
TESI serves as your Employer of Record in the Philippines. We handle every employment obligation for your Sales & Marketing hire, while you keep 100% direct operational control, performance direction, and team oversight.
01
Full-cycle recruitment.
Your Sales & Marketing hire is sourced, hired, and onboarded under a compliant entity, ready to work.
02
HR support and employee relations.
We handle day-to-day HR, performance management, and offboarding.
03
Full-cycle recruitment.
Your Sales & Marketing hire is sourced, hired, and onboarded under a compliant entity, ready to work.
04
Compliance you can rely on.
Legal contracts, localized HR policies, and employee relations are handled for you.
05
Full transparency through OWL.
You see hiring status, performance, and compliance on one platform.
06
A workspace built for teams.
Your hire can work from a modern, tech-enabled office at In.Hub.
Powered by OWL — Outsource Without Limits
See Everything About Your Customer Success Manager Hire in One Place.
OWL is TESI’s own platform. It brings recruitment, compliance, payroll, and communication together, so you’re never chasing updates.
Outsource Without Limits
TDG In.Hub · Taguig City
Our workplace
Your Customer Success Manager Hire Works From In.Hub, Where Innovation Happens
TDG In.Hub in Western Bicutan, Taguig City, is built for offshore teams. It’s IoT-enabled, 100% solar powered, and designed for focused work. Features include safe and secure spaces, collaboration zones, a business lounge, and flexible, tech-enabled work areas. Prefer remote? TESI supports that too.
IoT-enabled
100% solar powered
Secure spaces
Remote-ready
How it works
From Conversation to Deployed
A clear five-step process keeps every decision visible and every handoff moving.
01
Discovery Call.
We learn your business goals, team needs, and the Sales & Marketing role you want to hire.
02
Scoping & Proposal.
We design an outsourcing or EOR setup and present a clear, transparent proposal.
03
Talent Sourcing.
We screen, assess, and shortlist the best candidates for your review and approval.
04
Onboarding.
We handle contracts, payroll setup, government registrations, and system access.
05
Ongoing Support.
Continuous HR, compliance monitoring, and performance support for as long as you work with us.
Ready to define the role and meet your first shortlist?